LA-COUTURE are happy to offer a full refund within 7 days of delivery for items purchased online or via our ‘Click & Collect’ service that have not been worn, unused and undamaged.  

Please report damages and/or defects within 24hours of receiving the good(s).  We advise that you send your package recorded delivery to prevent any loss in transit.  Delivery costs will be not be refunded.  Please do not take tags and packaging off the garments if you wish to return them as this will void the refund. 

Items must be returned to us in their original condition.  Please be advised any goods that have been damaged will not be refunded. 

In essence, please return the good(s) as you received them.  Your refund will be payable with the same payment method you chose for your online purchase.

To ensure a speedy and efficient refund process, we kindly request that you provide all order details and the reason for the return with the package.  The item(s) shall be inspected and dealt with on a case by case basis.